Refund Policy

Program & Facility Cancellation Policy   


The Recreation and Parks Department will provide a full credit or refund for an activity if the activity or rental is canceled by the department or upon request when schedule or location changes made by the Department prohibit or limit an individual's ability to attend an activity.

To request a credit or refund for any reason other than those stated above, a Program/Facility Cancellation Policy Form must be completed and submitted. Submit your Program/Facility Cancellation form to Recreation@fallschurchva.gov or drop it off at the Falls Church Community Center. 

All requests are handled using the following guidelines.

Programs


When a request is made 14 or more calendar days before the activity starts, a refund or household credit is granted less a 10% processing fee.

The activity state date is the first day of a class, camp or event.

For Athletic Programs, the first day of the activity is:
  • Youth Soccer: The date teams are formed
  • Flag Football and Youth Basketball: The first date of evaluations
  • Adult Sports: The date schedules are formed.
Requests received less than 14 days before the activity start date will not be eligible for a refund or household credit. Medical requests are exempt from the deadline but must be accompanied by a Doctor's note.

Facility Rentals


When a request is made 5 or more business days before a scheduled rental, cancellations are permitted less a 10% processing fee. Cancellations made less than 5 business days in advance are not eligible for a refund or household credit.

Picnic shelter rentals are rain or shine. Cancellations due to inclement weather will not be approved.

 Mr. Brown's Park rentals may be rescheduled due to inclement weather. 

Please Note

All household credits and refunds will incur a 10% processing fee.

For all approved cancellations, a credit to your recreation department household account or credit card refund can be made within 5 business days. For original payments made by check, a refund check will be mailed within three weeks.

Submit your Program/Facility Cancellation form to Recreation@fallschurchva.gov or drop it off at the Falls Church Community Center.