Refund Policy

Class & Athletic Programs Refund Policy   (See Camps Refund Policy Below)
The Recreation and Parks Department will provide a full credit or refund for an activity if the activity is canceled by the department or upon request when schedule or location changes made by the Department prohibit or limit an individual's ability to attend an activity.

To request a credit or refund for any reason other than those stated above, a Request for Refund / Household Credit Form must be completed and submitted.

All requests are handled using the following guidelines.

10 or More Days
When a request is made 10 or more calendar days before the activity starts, a refund is granted less a 20% processing fee and a credit is granted less a 10% processing fee.

5-9 Days
When a request is made 5-9 calendar days before an activity starts, no refunds will be granted, but a credit will be granted less a 10% processing fee.

Less Than 5 Days
When a request is made less than 5 calendar days before an activity starts, no refund or credit will be granted unless there is a medical reason (doctor's note required) or for relocation of at least 25 miles from the City of Falls Church.

If a refund or credit is granted for medical reasons or because a class participant has moved, the refund will be assessed a 20% processing fee or the credit a 10% processing fee.

Camp End
No refunds or credits will be granted once a camp has ended.

Winter, Spring & Summer Camps Refund Policy
The Recreation and Parks Department will provide a full credit or refund for any camp if the camp is canceled by the department or upon request when schedule or location changes made by the Department prohibit or limit an individual's ability to attend a class.

To request a credit or refund for any reason other than those stated above, a Request for Refund / Household Credit Form must be completed and submitted.

All requests are handled using the following guidelines

14 or More Days
When a request is made 14 or more calendar days before the activity starts, a refund is granted less a 20% processing fee and a credit is granted less a 10% processing fee.

Less than 14 Days
When a request is made less than 14 calendar days before a camp starts, no refund or credit will be granted unless there is a medical reason (doctor's note required) or for relocation of at least 25 miles from the City of Falls Church.

If a refund or credit is granted for medical reasons or because a class participant has moved, the refund will be assessed a 20% processing fee or the credit a 10% processing fee.

Camp End
No refunds or credits will be granted once a camp has ended.