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1. Where are the kits located in the library?
2. How can I determine what kits are currently available?
3. Who may borrow the kits?
4. How long may the kits be borrowed?
5. May kits be reserved in advance?
6. How are kits returned to the library?
7. What fines and fees are charged for overdue, damaged, or lost items?
8. How are titles chosen for book club to go?

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1. What are the procedures for new businesses moving into the city?
2. What are the procedures for setting up a home-based business?

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1. What is the Comprehensive Plan?
2. Why update the transportation chapter?
3. How and when will the updated chapter be approved?
4. How can I get involved?

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1. Does the Office of the Commissioner of the Revenue assist City of Falls Church residents with state tax problems and filings?

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1. What Do You Learn in a Composting Workshop?

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1. What Is the EAP?
2. Who is eligible?
3. Why use the EAP?

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1. What is the National Flood Insurance Program?
2. Do I have to purchase flood insurance?
3. How do I know if my property is in the Special Flood Hazard Area (SFHA)?

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1. What is a public record under FOIA?
2. Are draft and preliminary versions also considered public records?
3. Who may make a FOIA request?
4. Must a request mention FOIA specifically?
5. Must a request be made in writing?
6. May the city require a requester to fill out a request form?
7. May the city require a requester to provide name and legal address?
8. How long does the city have to respond to a request?
9. What are the permissible responses to a request?

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1. How was the aerial imagery collected?
2. What is orthophotography?
3. How was the impervious data collected?
4. What if my home or building was built or significantly changed after 2009?
5. Why does the impervious layer not exactly match up with the imagery layer?

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1. Why is the city changing the stormwater ordinance?
2. What are the new stormwater development criteria?
3. How does impervious cover impact volume of stormwater runoff?
4. What happens to the 35% cap on impervious coverage for residential property?
5. What does the new standard mean for single-family homeowners?
6. How does this relate to the city’s new Stormwater Utility Fee?
7. Will this solve drainage problems in my neighborhood?
8. When does this go into effect?
9. Where can I find more information about stormwater?

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1. Is the Assessment Information Database site easy to use?
2. What is a Geographic Information System?
3. What can this site do for me?
4. Why does the city put this property information online?
5. Can I compare my assessment to other properties?
6. Whom may I contact for assistance?

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1. How does the city determine the assessed value of my property?
2. How does the city maintain its property records?
3. May I compare my assessment to other properties?
4. What should I do if I believe that my new assessment is incorrect?

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1. What is a record?

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1. Can you tell me more about the online registration program?
2. I'm having trouble registering online, who do I contact for help?
3. Once I've requested an account, how long will it take for my account to become active?
4. What should I do if I've forgotten or misplaced my username / password?
5. How do I add a family member after I've created a household account?
6. Can I register for a class that has already started?
7. On the payment screen it says I owe more than what I registered for. How did that happen?
8. I tried to register online and it told me I had to contact the Recreation and Parks Division. Why did I get that message?
9. Will the online transaction be secure?
10. Why does the billing address have to match the address on my online account?
11. Can I pay using a credit card that is not the same as the name of the online account holder?
12. Who will use my personal information?
13. How do I request a copy of the class and camp brochures?
14. I'm working on my taxes or flexible spending plan reimbursement. How can I get a Child Care Statement (list of activities and cost for activities my child participated in)?
15. What is the city's Federal Tax ID number?

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1. What is a perennial stream?
2. If my home is within an RPA, can I still make an addition?
3. Are decks allowed within the RPA?
4. Are new sheds allowed within the RPA?
5. Can I remove vegetation within an RPA?
6. What if I want to redevelop my property?
7. What is the exception process?
8. Are there penalties for violating RPA restrictions?
9. Where can I find additional information?
10. What is a Resource Protection Area (RPA)?
11. How do I know if my property is within the RPA?
12. What an I allowed to do within the RPA?

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1. I've seen street markings of a bike with two chevrons/arrows. What do they mean?
2. Do these markings really have an effect on driver and cyclist behavior?
3. On some streets, cyclists riding over this marking will take the entire lane. Aren't they supposed to move to the right?
4. If I see these markings in a lane, is the lane only for bikes?
5. So, if I don't see these markings, then it's not a shared lane and bicyclists aren't supposed to be there?
6. Are these markings going to be on every street that does not have a bike lane?
7. I've never seen these markings before. Why are they being used now?

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1. I want to build a shed on my property. Do I need a permit?
2. Who will review my application?
3. How long does it take to obtain either a permit or a completed review?
4. What do I need to do?
5. I don’t have a survey of my property, what should I do?
6. What if I just want to replace my shed in the same location?
7. What are some setbacks and location details I should be aware of?

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1. Why are gravel driveways considered impervious?
2. Who else classifies gravel as impervious?
3. I poured water on my driveway and it disappeared. Is it really impervious?
4. Can I get credit for my gravel driveway?
5. Are there permeable driveway surfaces?

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1. What is a credit?
2. How much credit can I receive?
3. Can credits be combined?
4. What if I treat offsite water?
5. By combining enough credits can I get a $0 fee?
6. How often do I have to renew?
7. What happens if my application is denied?
8. Can credits be prorated?
9. Why do stormwater management facilities installed as a condition of development receive a credit?

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1. What is the Stormwater Enterprise Fund?
2. How much is a stormwater utility fee going to cost me?
3. What is the effective date of the stormwater utility fee? When will the first bill go out?
4. What is the annual cost of the city’s Stormwater Management Program?
5. How is the stormwater management program currently funded and what is its annual budget?
6. What will the Stormwater Enterprise Fund pay for?
7. Who has to pay the fee?
8. Do other Virginia jurisdictions have a Stormwater Enterprise Fund?
9. What is the Watershed Management Plan?
10. What is the condition of the city’s stormwater system?
11. What is going on with the Chesapeake Bay and how does that impact the city?
12. Isn't stormwater already cleaned at the sewage treatment plant?

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1. When is the Stormwater Utility Fee due?
2. Is there a penalty for late payment?
3. If I escrow my taxes, will my mortgage company pay the Stormwater Utility Fee too?
4. Is there any way to reduce my Stormwater Fee?
5. Where can I find more information?

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1. What is impervious cover?
2. How does impervious cover impact volume of stormwater runoff?
3. Why is stormwater runoff polluted?
4. What can I do to reduce my impact on stormwater runoff?
5. Where can I find more information about stormwater?

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1. What system is the city Treasurer using to offer this service?
2. Is my information safe?
3. How do I pay online?
4. What forms of payment can I use?
5. Can I still send in a paper check?
6. What are the costs for paying online?
7. May I use my debit card?
8. Can I tell if my payment has been posted?
9. Will I have online access to my account?
10. Will I be able to print a copy of my bill?
11. How do I change my account information?
12. What is Auto-Pay?
13. Can I cancel Auto-Pay?
14. What are scheduled payments?
15. Can I schedule payments?
16. Why am I being charged a late fee?
17. What is the difference between auto-pay and a scheduled payment?
18. What if I already have auto-pay or a scheduled payment set up with my bank?
19. Who do I contact with questions about a bill?
20. What if this website is down or for some reason I am unable to use this site?
21. If I have additional questions who should I call?
22. Is my information secure?
23. Is my credit card and checking account information safe when I pay online?
24. What is PCI Compliance and why is it so important?
25. Who has access to my account?

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1. How long do I have to register a vehicle with the City of Falls Church?
2. What are the procedures if I move my vehicle out of the City of Falls Church into another Virginia jurisdiction or state?
3. How is the Personal Property Tax Relief Act (PPTRA) applied to my vehicle?
4. Does my vehicle qualify for PPTRA if it is for personal and business use?
5. Do all personal vehicles qualify for Personal Property Tax Relief Act (PPTRA)?

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1. How can I find out what Zoning District a Falls Church property is in?
2. What uses are allowed in each Zoning District?
3. What is a substandard lot? What is a split lot?
4. What are the lot standards for single family homes?
5. Why do substandard lots exist in the city?
6. How many substandard lots will be affected by the proposed Zoning Ordinance amendment?
7. Why is an amendment to the Zoning Ordinance needed right now?
8. What is the timeline of how the proposed Zoning Ordinance amendment was developed?
9. What is the timeline and procedure for getting the Zoning Ordinance amendment approved?
10. What is the proposed amendment language?
11. Will my home/lot(s) be affected? (With maps and graphics.)
12. I received a postcard telling me my substandard lot is affected. What was this?
13. What is the Planning Commission's stance on this issue?
14. How can I give input on this issue?

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1. Can I operate a home-based business or office in my home?
2. How do I obtain a permit for a sign for my business and what type of sign am I allowed?
3. Are for sale/rent signs from Realtors or property owners allowed?
4. What is required by the Zoning Division to open a business in Falls Church?

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1. What is a variance and when will I need one?
2. How do I obtain a variance?
3. How do I obtain a Special Use Permit?
4. What are the required yard setbacks?
5. What percentage of a property can be occupied by structures and impervious surfaces?
6. How tall can my house, garage, or commercial building be?
7. Are there any special requirements for installing outside air conditioning units or other similar equipment?
8. What restrictions are there for improvements to properties located in the floodplain?
9. How do I know if my property is in the floodplain?
10. What rules apply to putting up a shed on my property?
11. What rules apply to putting up a fence, wall, or hedge on my property?
12. What rules are there regarding visibility obstructions on corner lots?