FAQs • Falls Church, VA • CivicEngage

How long will it take for my items to be ready for pickup after I request them?: Due to COVID-19 related staffing limitations in our temporary location, please allow up to 48 hours processing time for newly placed reserves. Any reserves placed Saturday afternoon will not be processed until Monday the following week. Once your reserves have been processed, you will be notified by email or text (or telephone) that your items are ready for pickup. Thank you for your patience and understanding!

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Curbside Pickup

1. Can I return materials?: Yes! We are currently accepting returns of materials via our curbside service model. You just have to bag them, place them in the trunk of your vehicle, and arrive at the library during curbside hours (more information on the process above).

2. Can I return materials if I don't have any reserves to pick up?: Absolutely! Just follow the procedure above on curbside returns.

3. Can I return materials outside of Curbside Service hours?: Unfortunately, we are currently unable to take returns outside of our curbside services hours. We are working on solutions so that we will be able to open the outside drop soon.

4. How long will it take for my items to be ready for pickup after I request them?: Due to COVID-19 related staffing limitations in our temporary location, please allow up to 48 hours processing time for newly placed reserves. Any reserves placed Saturday afternoon will not be processed until Monday the following week. Once your reserves have been processed, you will be notified by email or text (or telephone) that your items are ready for pickup. Thank you for your patience and understanding!

5. How many items can I request for pick up?: You can place reserves (and borrow) up to 20 items at one time per account using curbside pickup. And up to 10 or 20 kids materials if you are using our Quick Pick for kids service (info above).

6. Will my items already be checked out when I pick them up?: Items that you pick up through curbside serve will already be checked out to your account when staff bring them out to you. A checkout receipt listing due dates will be included with your items.

7. When will my items be due?: All dues dates will continue to be extended while the library building is closed to the public due to COVID-19. We will make an announcement via our newsletter and will place that information on our website and social media when we resume normal due dates.