Transportation Assistance

Efficient and reliable transportation is essential for getting to work, medical appointments, shopping, and many other activities of daily life. In addition to the public bus and rail system, there are specialized programs for the elderly and disabled. 

Washington Metropolitan Area Transit Authority WMATA Launches New Metro Lift Program on Tuesday, June 20, 2023.

For the first time, Metro will begin offering reduced fares to assist low-income customers. The new income-qualified reduced fare program, 'Metro Lift' launches Tuesday, June 20. Customers in DC, Maryland and Virginia who qualify for the US Department of Agriculture's Supplemental Nutritional Assistance Program (SNAP) are eligible to enroll.

Customers enrolled in Metro Lift will receive a 50 percent discount for any travel on Metrorail and Metrobus.

The fare discount will be valid for one year after enrollment and will be available up to 48 hours after online enrollment, and immediately for those that enroll in person.

It is free to enroll in Metro Lift. Customers who qualify for Metro Lift must show that they are current recipients of SNAP benefits in DC, Maryland, or Virginia.

 For additional information in English and Spanish on who qualifies, what you need, how to enroll, receive assistance applying and FAQ, visit Metro Lift

Metro is there to help:

  • Chat: Our customer service agents are live and available Monday-Friday 7am-7pm, excluding holidays. Click Here to Chat
  • Phone: Call Customer Service at 888-762-7874, 7 am - 8 pm, Monday - Friday, except Thanksgiving, Christmas, and New Year's Day.
  • Language Assistance: We provide language assistance and interpretation free of charge for over 100 languages. Call 202-637-7000 (TTY 202-638-3780). Press 1 for Spanish translation. For all other languages, press 88 and then press 5.

Public Transportation

There are a variety of programs and planning tools available through the Washington Metropolitan Area Transit Authority  (WMATA). or by calling 202-637-7000 (TTY 202-962-2033) 

Some resources are listed:

Transit Accessibility Center 
This is your "one-stop shop" for information and assistance in meeting the accessible transportation needs of those with disabilities.  A wide variety of services offered include:

Metro Accessibility Resources
WMATA's Office of ADA Policy and Planning offers a number of free booklets and brochures to people with disabilities to aid them in using the systems which you can download or call 202-962-1100.  This can only be used to order disability related information.

Fare Wheels Transportation Program

Fare Wheels is a supplemental transportation program that allows eligible City of Falls Church residents to stretch their transportation dollars. Approved residents may receive $40 each month in taxi coupons. A $10 co-pay is charged monthly.

Fare Wheels participants must be residents of the City of Falls Church, at least 62 years of age, or permanently and totally disabled, with gross incomes not exceeding $37,000. For more information, view the Fare Wheels brochure and application.

Specialized Transportation Options for Seniors and Person with Disabilities

Logisticare is a transportation management solution not a transportation company.  They do not own vehicles or compete with local networks of professional transportation companies.  They partner with high quality providers to deliver transportation services. 

Shepherd's Center of McLean, Arlington and Falls Church Provide services exclusively by volunteers, free of charge to anyone age 50 or older who resides in the local community. There are no income-level requirements. Call 703-506-2199 and a volunteer will get back to you.

Carfit is an educational program that offers older adults the opportunity to check how well their personal vehicles "fit" them.  And also provides information and materials on community specific resources that could enhance their safety as drivers, and/or increase their mobility in the community. Information Brochure.